FAQ

We encourage new and potential clients to check our track record with the existing clients. Most of our clients have been enjoying their association with Best-Care Services for years. We designate a carrying case for each client and all of the billing materials get transferred from your office to ours by one of our own staff members. For those accounts that are not local, we arrange a courier service or we can transfer data via on-line/modem. We only need the copies of the patient demographic information once after that just the copies of the superbill.

Outsourcing to Best-Care Billing Services ensures a team of specialists is fully dedicated to maximizing collections. Unlike salaried in-house billers, our performance-based compensation model drives us to aggressively pursue every claim.
With us, you avoid the overhead of hiring, training, and managing billing personnel, as well as covering employee benefits, sick leave, and other non-productive costs. You also eliminate the risk of billing disruptions due to staff turnover. Our streamlined, expert-driven approach is often more cost-effective and efficient than managing billing internally.

We understand that accurate, timely reimbursements are critical to a healthy practice. Our team stays current with evolving healthcare regulations, billing codes, and payer requirements. We leverage this knowledge to ensure claims are submitted correctly the first time, minimizing delays and denials.
As one of Southern California’s few Select Certified Medical Billing Companies, we are equipped to optimize collections from all major payers, including Medicare and Medi-Cal, improving your practice’s revenue cycle and bottom line.

In addition to complete front- and back-office billing services, we support office managers by relieving them of time-consuming insurance interactions. This allows your team to focus on enhancing patient care, growing the practice, and improving patient satisfaction. We provide holistic support that strengthens overall operations—not just billing.

Since Best-Care Billing Services has various practice clients therefore we have chosen a state of the art software system that not only has the full capability in generating many reports and forms, but we will be able to custom design any type of accounting reports to suit your specific needs. Please see the following table of contents:

Our pricing is tailored to each client’s needs. We offer two primary billing models: a percentage of collections or a flat monthly rate. Final terms are discussed and agreed upon during the initial consultation to ensure alignment with your practice’s size and goals.

Most clients begin to notice improved reimbursement rates and faster claim turnaround within the first 30 to 60 days, depending on the volume of outstanding claims and the efficiency of prior billing processes. Our streamlined onboarding and proactive follow-up protocols are designed to accelerate revenue cycle improvements from the outset.

Yes, we are fully HIPAA compliant. Protecting patient privacy and securing sensitive health information is central to our operations. All staff are trained on HIPAA regulations, and we implement strict administrative, physical, and technical safeguards to ensure the confidentiality and integrity of your data throughout the billing process.

The time frame for recovering denied or unpaid claims depends on the specific policies of each insurance provider. In most cases, we can pursue claims that are between 3 to 12 months old. Our team reviews each case individually to determine eligibility and will take all necessary steps to recover any revenue still within the allowable timeframe.